Frequently Asked Questions
Find answers to common questions about our sauces and services
How do you measure the heat levels of your sauces?
We use a proprietary 1-10 scale based on the Scoville Heat Unit (SHU) ratings and the subjective experience of our tasting team to ensure accuracy.
Are your hot sauces vegan and gluten-free?
The vast majority of our sauces are vegan and gluten-free. Please check the specific ingredients list on each product page for dietary details.
Do I need to refrigerate my sauce after opening?
While many high-vinegar sauces are shelf-stable, we recommend refrigerating all sauces after opening to maintain optimal flavor and color.
Can I find the sauces from 'Hot Ones' here?
Yes! As the official hot sauce partner of Hot Ones, we carry the full lineup from every season, including The Last Dab.
Do you offer gift wrapping or custom notes?
We offer curated gift packs and the option to include a personalized digital message with your order during checkout.
What should I do if my bottle arrives broken?
Please take a photo of the damaged bottle and packaging and email it to us within 48 hours for a prompt replacement.